We are looking for a reliable, detail oriented, highly organized, multi-tasking Lead with great communication, writing and phone skills.
Summary: Contribute to the development of the Customer Service Department. Lead by example, motivate colleagues, and oversee/direct daily activities of call center employees. Perform duties of Trade Show Lead. Assist customers in person, over the phone, and through e-mail correspondence. Maintain a professional image while answering customer inquiries and resolving outstanding concerns.
Essential Duties and Responsibilities:
Competencies: To exemplify successful job performance, the Customer Service Lead must demonstrate the following:
Education and/or Experience: Two years college level education preferred. High school diploma (or equivalent) and minimum of one year of customer service supervisory experience required.
Language Skills: Fluent in the English language, both oral and written communication. Displays the ability to read/write instructions, correspondence, and memos with full comprehension. Additional languages are a plus.
Computer Skills: Proficient with Windows and Microsoft Office.
Reasoning Ability: Applies common sense when leading team as requested by management or when carrying out instructions furnished either in writing, oral, or diagram form.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform some of the essential functions.
While performing the duties of this job, the employee may be required to sit and/or stand for extended periods of time. Hearing and vision within normal ranges is essential for conversation, e-mail correspondence, and the inspection process of receiving submissions. The employee must occasionally lift and/or move 20 pounds or more.
Work Environment: The job is performed indoors at a variety of locations including an office setting, convention center, sporting arena, hotel meeting area, warehouses, and onsite at customer locations. Activities include extensive work at a computer, sitting and standing for extended periods of time. The noise level is usually moderate with an occasional fluctuation.